Privacy Policy

What personal data we collect and why

At Cupper’s Coffee & Tea, we like a good joke and a light-hearted attitude as much as any body. That being said, we will always take your privacy and personal information very seriously. We use only the same basic stuff any other good-guy website uses. But we get wanting to be sure… so read on for more info.

 

Info collected

We only collect personal information from you (your name, address and email address) when you give it by filling in an order or asking to be added to our newsletter. When your credit card information is used to make purchases on our website, we use a Merchant Services provider (specifically Stripe) to manage the payment. This ensures we never see or store any of your card information in any form. That’s it for your personal info collected.

Cookies

Cookies are a handy text file put on your computer every time you visit any website. Nearly all websites use cookies to help the website’s users have a smoother experience and help the website understand and support their customers better. Basically, they’re a way for a website to remember you’ve been there before, much like recognizing someone at your door when they come back a day later. Cookies don’t tell us who you are or your email address. Our cookies have set duration limits and are deleted when that time limit has passed.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, cookies save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. 

We do allow Google to store cookies from our website. This is because we use tools like Google Analytics to see how traffic flows on our website. This is not and cannot be used to track a specific user or any personal information. 

We do not and will not ever use cookies to collect any private information from any user that was not intentionally given to us specifically by that user. 

Embedded content from other websites

Articles (blogs) on our site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We may use general information gathered by our website to customize, analyze, and improve our services, products, and supports for our customers. We’re constantly changing, tweaking and working on what we sell to you, so we want to make sure we’re getting it right!

 Newsletter

If you sign up for our newsletter from our website, we promise to only use it for what you’ve asked for. We only sign you up for one specific newsletter that generally comes out on a weekly basis. We do ask for your birth month, but that’s only because we want to send you something a little bit special that month. We have other newsletters for folks who purchased specific products from us, or who want to be in on our Kona, Jamaican, or Panama coffee email updates, but nothing else. And we especially never, never no-how *ever* sell your email address to any one else.

 

Who we share your data with

All information we gather from you will only be used internally, and will never be distributed or disclosed to any other third party without you giving us express permission to do so… in other words, we will never share it without you telling us we can.

The one and only exception in sharing your data will be if we are ever requested (through official channels only!) to assist with a police investigation. But we know our customers are awesome folks.

 

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

If you register on our website, we store the personal information you provided in your user profile. As a user, you can see, edit, or delete your personal information at any time. The one exception is your username… If you want that changed please contact us directly. Our internal website administrator can see and edit that information.


What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


Any questions about our website?

We’re happy to help. Please contact us via email at cupperscommunity@gmail or by phone at 403.38-4555 any time. To be honest, it might take a day or two to be able to answer all your questions, but we’ll happily take them, give you a timeline and get back to you as soon as we can. 

So you’ve made it to the end here. That’s a loooong, not very interesting read. Wanna have a joke, just to lighten it up a bit?

How often do coffee lovers think about coffee?     ->      They think about it a latte!   🙂

Thanks for hanging on all the way till we were finished.